Help line

Childline is perhaps best known for its nationwide toll-free and 24-hour telephone service which is often the first place distressed children and adults turn to. Our trained counselors provide information, support and assistance to often desperate children and their families. The help line deals with approximately 600 000 calls from children and adults every year, many of which result in cases of child abuse being opened. Counselors log each call which enables us to keep accurate and updated statistics of the issues affecting children in our time.

The nature of the calls relate to issues and problems that include:
  • Children and physical, emotional & sexual abuse
  • Abduction & kidnapping of children
  • exposure & witness to domestic & criminal violence
  • pornography
  • begging
  • discrimination
  • homelessness & neglect
  • behavioural problems
  • family relationship issues
  • legal issues
  • school problems & bullying
  • substance abuse
  • poverty & access to social grants
  • disabled children at risk
  • HIV/Aids
  • sexuality
  • trafficking & prostitution of young boys & girls
  • parenting skills
  • physical (e.g. anorexia) & emotional (e.g. suicide) health
  • refugee children & their rights
In order to keep the help line running, we rely on the support of our individual and corporate funders as well as our dedicated volunteers. To do this, we rely on a steady stream of assistance. A robust donor fund management system ensures that any support is used for the purpose for which it was intended.